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The volume presents the best papers of the special issue a€˜E-Servicesa€™ of the Journal of Value Chain Management. A group of well-known authors from around the world discuss the state-of-the-art of the research and development in various aspects of a€˜E-Servicesa€™ including E-Commerce, international aspects of electronic services, growth through E-Services, satisfaction and loyalty in electronic markets, and service engineering.... over privacy and security (e.g., the most concern I have is with Internet shopping, and giving my credit card number out. ... Volitional contributions included posts in personal columns, chat room conversations, book reviews at Amazon, movieanbsp;...

Author: Heiner Evanschitzky, Gopalkrishnan R. Iyer
Publisher:Springer Science & Business Media - 2007-11-18

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